Support

Stuck on something? Most answers are below. If not, email support@squaredaway.cloud and a person will reply, usually within two business days.

Common questions

How do I split the costs of a trip?

In the phone app, tap your household's name at the top of the Money screen and choose New trip or event. Add who's going, then add expenses as you go. When you add an expense, switch off anyone who wasn't part of it. A trip is separate from your household: it has its own people, its own invite link, and its own balances. Tap the name at the top to switch between them.

How do I add someone?

In the app, go to Settings and share the invite link. They tap it on their phone, or open it in a browser on a computer. Anyone with the link can see and edit that household or trip, so send it only to people you trust.

How do I use it on a computer?

Open the website on your computer. Scan the code on the screen with your phone's Camera, then tap Link this computer in the app. Nothing to sign up for.

I got a new phone or lost my phone.

Open your recovery link (Settings, under Recovery link, if you saved it), or ask someone in your household for the invite link. Everything comes back from the encrypted copy on our server. On Android, reinstalling from Google Play with the same Google account restores your groups from Android's backup if your phone has a screen lock. On iPhone, signing into the same Apple account with iCloud Keychain on brings them back on its own.

Someone shouldn't have access anymore.

Anyone with the key can keep reading the household. To cut someone off, start a new household and invite only the people who should be in it, then use Delete from the server on the old one.

How do I delete everything?

On a computer, open Settings and choose Delete from the server. That erases the encrypted copy for everyone. Then delete the app from each phone. See the privacy policy for details.

How do I pay someone with Zelle or PayPal?

Ask them to add their PayPal.me name or their Zelle email or phone under their name in Settings. When you record a payment to them, tap Pay with PayPal to open PayPal with the amount filled in, or Copy Zelle to copy their Zelle details, then send the money in your bank's app. Squared Away never moves money itself.

Does it cost anything?

No subscription. The apps are free while they're new. If we add a paid upgrade later, it'll be a one-time purchase, and syncing stays free.

How do kids and allowance work?

In Settings, add your kid and switch on This is a kid. Kids aren't part of bills or settling up. On the Chores screen, add a chore, choose the kid, and say what it pays. When the kid marks it done, it shows under Waiting for a parent until a grown-up taps Approve. You can also set a weekly allowance and a savings goal on the kid's card. Pay out writes down cash you handed over. No money moves.

Can my kid see our bills?

Not in the kid view, which shows only their own chores, balance, and goal. But it's a view, not a lock. Every phone, tablet, or browser in a household holds the whole household, so a kid who leaves the kid view, or opens the invite link somewhere else, can see everything. On a device you hand over, a parent PIN (Settings, under Kid view) keeps them in the kid view. If that isn't enough, don't put the household on a kid's own device.

I forgot the parent PIN.

Tap Forgot the PIN? where it asks for the PIN, and paste the household's recovery link, or an invite link from another phone in the household. The PIN turns off, and nothing else changes. Set a new one in Settings, under Kid view.

A balance looks wrong.

Open Money and check the recent list. A payment recorded twice, or an expense split between the wrong people, is the usual cause. Deleting it fixes the balance for everyone at the next sync.

When you email

Tell us your phone model, which app (iPhone, Android, or web), and what happened. Never send us your invite link. It contains your key, and we don't need it to help.